This policy applies to any products purchased from our website thecolourshack.com.au
All exchanges and returns require a proof of purchase and any refunds processed will be credited using the original payment method. Shipping charges are non-refundable with the exception of damaged or defective products.
Products must be returned by post to The Colour Shack at 31 Baronbali Street, Dundas, 2117
Further to the provisions set out in this Policy, we reserve the right to refuse an exchange or refund for a product if
Partial refunds on bundle offers is strictly not permitted
If you are not completely satisfied with your product(s), we will gladly offer a refund or credit within 60 days of purchase.
Customers are able to return their products for change of mind only if the item(s) are unopened and in their original packaging
For change of mind returns, customers may incur additional shipping and handling fees. Once the product has been received back to our warehouse and inspected, our customer service team will process your refund, credit or exchange via your original payment method.
Customers are entitled to a refund when a product
Customers are required to contact our customer service team at support@thecolourshack.com.au for any refunds or exchanges. Our team will endeavour to provide a resolution quickly by providing a replacement, repair or refund.
We will provide a refund or exchange on damaged or faulty goods including incurring all shipping costs provided the claim is supported with photo or video evidence. Please contact our customer service team at support@thecolourshack.com.au to arrange for any faulty or damaged goods to be returned.
We are unable to amend your order once it has been confirmed. To add products, you will need to create a new order. To change the details of your delivery address or cancel the order completely, please contact our customer service team at support@thecolourshack.com.au as soon as possible with your order number.
Once orders have been dispatched, we are unable to make any further changes.
Please allow 3-5 days for your refund to be processed back into your account once it has been received and inspected by our customer service team
Any product(s) purchased with a Gift Voucher for an exchange or refund, will be credited via a gift voucher.
The Colour Shack reserves the right to limit returns and exchanges.