Delivery of Goods
The Colour Shack uses Australia Post to deliver your Goods. You agree that your details, including your Delivery Address and phone number, will be supplied to the Delivery Agent for the purpose of delivering your Goods.
Delivery Areas
Delivery is available within Australia and New Zealand in our pre-defined delivery areas for all Goods. We are able to deliver to PO Box addresses.
Delivery Fees
Delivery Fees are calculated at checkout
Delivery Times
Delivery may take between 1 to 10 days depending on postal address and size of items purchased. The Colour Shack do its best to ensure your goods are sent dispatched on time and packaged with care.
Notwithstanding the delivery times, The Colour Shack cannot guarantee that delivery will occur in the delivery time frames. The Colour Shack is not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
During major sales events, natural disasters, pandemic orders may experience delivery delays.
General Terms for Delivery
Delivery of Goods will take place at the Delivery Address specified by you in the Order.
If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. Your representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.
On delivery, the Delivery Agent may require you or your representative to provide them with proof of identity, such as photo ID or proof of age (for delivery of Restricted Goods). We may not make delivery of the Goods if the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of identity or age.
To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance via email at support@thecolourshack.com.au after placing your Order. This includes, without limitation:
- restricted access or parking for our truck;
- restricted or limited access to the premises; or
- for large items, if you have narrow doors, spiral staircase or tight corners.
If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card will be left for you to collect the Goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.
You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.
Where you do not collect your Goods from the Australia Post office within 10 days of a failed delivery, you must call our Customer Support Centre on 04 2372 7957 or contact us via this form for further information about claiming your Order. If Goods are required to be redelivered, you may be required to pay additional Delivery Fees.
Once delivered, you must inspect and test the Goods and ensure the Goods delivered match your Order. You must let us know about any damaged, missing and incorrect Goods as soon as possible by contacting our Customer Support Centre on 04 2372 7957 or email us at support@thecolourshack.com.au .
Any Goods replaced under the Shipping and Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any exchanges due to you changing your mind about your purchase will attract another Delivery Fee.
Insurance and/or express delivery is not available.